1. Our Commitment to Customer Satisfaction

We understand that online shopping requires trust. While we strive to ensure every product meets our quality standards, certain situations may arise where a return, replacement, or refund becomes necessary.

Our goal is to provide a fair, transparent, and customer-friendly resolution process while protecting against misuse and fraudulent claims.

2. Eligibility for Returns

Customers may request a return under the following circumstances:

• Product received is damaged during transit.
• Product received is defective or malfunctioning.
• Wrong product was delivered.
• Product received differs significantly from its description.
• Product has missing parts or accessories.
• Product is incomplete upon delivery.
• Manufacturing defects are identified within the applicable return period.

To be eligible for a return:

• The request must be submitted within the specified return window.
• The product must be unused, unwashed, and undamaged.
• Original tags, labels, manuals, accessories, and packaging must be retained.
• The item must be returned in resalable condition.
• Proof of purchase must be provided.

We reserve the right to inspect returned products before approving any refund or replacement.

3. Return Window

Unless otherwise specified on the product page:

• Return requests must be initiated within 7 days of delivery.
• Replacement requests must be initiated within 7 days of delivery.
• Damaged or defective product claims should be reported within 48 hours of delivery.

Products reported outside the applicable return period may not qualify for a refund or replacement.

4. Non-Returnable and Non-Refundable Products

For hygiene, safety, legal, and operational reasons, certain products cannot be returned or refunded.

These may include:

• Innerwear and intimate apparel.
• Personal care products.
• Cosmetics and beauty products.
• Perishable goods.
• Food and beverage items.
• Customized or personalized products.
• Gift cards and vouchers.
• Digital products and downloadable content.
• Products marked as “Final Sale.”
• Products damaged due to customer misuse.
• Products missing original packaging or accessories.

The product description page may contain additional restrictions specific to certain items.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

1. Contact our customer support team immediately.
2. Provide:
   
   • Order number.
   • Product images.
   • Images of packaging.
   • Description of the issue.
3. Our team may request additional information to investigate the claim.

Once verified, we may offer:

• Replacement of the product.
• Full refund.
• Partial refund.
• Store credit.

The resolution offered will depend on product availability and the nature of the issue.

6. Return Request Process

To initiate a return:

Step 1: Submit a Request

Contact our customer support team via:

• Email
• Contact Form
• Customer Support Portal
• WhatsApp Support (if available)

Provide:

• Full name.
• Order number.
• Product details.
• Reason for return.
• Supporting photographs where applicable.

Step 2: Return Approval

Our team will review your request and notify you regarding approval or rejection.

Step 3: Product Pickup or Self-Shipping

Depending on your location and product category:

• We may arrange a pickup service.
• You may be requested to self-ship the product.

Step 4: Inspection

Returned products undergo quality inspection upon arrival.

Step 5: Refund or Replacement Processing

Once inspection is completed and approved, the refund or replacement process will begin.

7. Replacement Policy

Customers may request a replacement if:

• The product is defective.
• The wrong item was delivered.
• The product was damaged during delivery.

Replacement requests are subject to:

• Product availability.
• Successful verification.
• Compliance with return eligibility requirements.

If a replacement product is unavailable, a refund or store credit may be issued.

8. Refund Policy

Refunds are processed after:

• Return approval.
• Successful product inspection.
• Verification of payment.

Approved refunds will be issued to the original payment method whenever possible.

Refunds may be processed through:

• Credit Card Reversal
• Debit Card Reversal
• UPI Refund
• Net Banking Refund
• Wallet Refund
• Store Credit